Refund policy

Returns

We accept return requests for unopened and unused products within 14 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in its original packaging. You may also be asked to provide your order number or proof of purchase.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned due to a change of mind.

To start a return, please contact us at basea@end-game.co.kr before sending your order back. Items sent back without first requesting a return may not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Change-of-Mind Returns

For returns due to a change of mind, customers are responsible for return shipping costs.

Please note that BASEA orders are shipped from South Korea, and international return shipping costs may vary depending on the carrier and destination.

Original shipping charges are non-refundable.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at basea@end-game.co.kr with your order number and clear photos of the item and packaging.

Once the issue is verified, we will arrange an appropriate resolution, such as a replacement or refund, at no additional shipping cost to you.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product or variant, please request a return for the eligible item in accordance with our return policy and place a new order separately.

Returned items must meet the return eligibility requirements stated above. Opened or used cosmetic products cannot be exchanged or returned due to a change of mind.

For damaged, defective, or incorrect items, please contact us at basea@end-game.co.kr so we can arrange an appropriate resolution.

Refunds

We will notify you once we have received and inspected your approved return and let you know whether the refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

Original shipping charges and return shipping costs for change-of-mind returns are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at basea@end-game.co.kr.

Cancellations

If you need to cancel or modify your order, please contact us at basea@end-game.co.kr as soon as possible.

We will do our best to accommodate your request before your order has been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled and will be subject to our return policy.

Questions

For any questions regarding returns, refunds, or cancellations, please contact us at basea@end-game.co.kr.